Vannie’s House, founded by Hoang and his wife, started in 2020 with a simple idea. Create a better, more customer-focused boba experience. From day one, the shop built a strong community, with a large portion of customers returning regularly and coming in not just for drinks, but for the experience.
As the shop grew, they began looking for ways to better serve customers beyond the counter especially during busy hours. While they had a Square website for online ordering, it was limited and didn’t give them the ability to truly connect with customers, promote new drinks, or run offers in real time. Looking for a better way to serve their customers, they decided to launch their own branded mobile app. Within the first 30 days, online orders more than doubled, with nearly 3x growth compared to previous months, helping turn everyday demand into a consistent stream of online orders.
After launching their app, customers had a faster, more convenient way to order, making it easier to order ahead, skip the line, and come back more often.
In the first 30 days alone they saw more online orders compared to previous months.
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Replaced manual punch cards with digital rewards connected to their Square POS.
Customers quickly shifted to the app, using it to order ahead and reorder more frequently.
Hoang Nguyen, Owner of Vannie's House
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C3 Coffee Bar increased direct online orders by 5.5x after launching their branded mobile app, capturing more orders during peak hours and turning regular customers into repeat mobile users.